FAQ

If the logo is not supplied in vector format, we will charge an additional fee to vectorise your logo. Contact our graphics team at info@sixten-environmental.com. We provide all vectorisation once the order has been placed.

Natürlich, bitte senden Sie info@sixten-environmental.com Ihre Skizze oder Ihr Freihandmodell sowie die gewünschten Farben. Unser Grafikteam wird Ihnen das PDF-Bild zum Herunterladen zurückschicken, wenn Sie Ihre Bestellung aufgeben.

Our factory is a major player in the custom mat sector. B2C orders are amalgamated with other unitary productions in order to optimize our production chain as much as possible and therefore our lead times.

As soon as we receive your order, we pass it on to our workshop manager, who will add it to the production queue. Please allow 2 to 4 weeks for delivery, depending on current orders.

We offer two types of payment: online payment by credit card and payment via paypal. Our site is 100% secure for credit card payments.

Your order is paid for instantly or within minutes of placing it. However, the money will only be transferred to us a few days later, as it passes through a payment service provider that guarantees maximum security against data theft.

Our site is equipped with a security system to prevent fraudulent payments. If you have had problems paying for other purchases in recent days, it may be that our security system decides not to accept your card; in this case, we invite you to pay with Paypal or another card. If this is not possible, we advise you to contact your bank to resolve the problem.

We use DPD for our deliveries. This ensures that your order is delivered quickly and efficiently. Deliveries can be made to your home or to a relay point.

Delivery takes 24 to 48 working hours after the order has been processed.

An email will be sent to the email address you gave when you placed your order, as soon as your order has been dispatched. To ensure that you always receive our emails, please add info@sixten-environmental.com to your list of authorised senders.

Yes, you will receive a confirmation email containing a tracking number for your delivery. We also ask for a telephone number so that DPD can contact you if necessary.

Sixten delivers throughout Europe and to all overseas regions and departments. For other delivery locations or more information, please consult the Delivery page